Frequently Asked Questions
Everything you need to know about your ZAPDRESS experience.
How long will it take for my order to arrive?
Standard shipping usually takes 5-10 business days, while express shipping options are available for delivery within 2-4 business days depending on your location.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your request.
How do I know which size to choose?
Every product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as sizing can vary between different styles and cuts.
Are your materials sustainably sourced?
At ZAPDRESS, we prioritize quality and ethics. We work closely with manufacturers who adhere to fair labor practices and utilize eco-friendly fabrics whenever possible.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 1 hour of placement by contacting our customer support team.