Returns & Exchanges
At ZAPDRESS, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags. Our streamlined process ensures that updating your wardrobe is as effortless and risk-free as possible.
Initiate Your Request
Log into your ZAPDRESS account and visit the 'Order History' section to select the items you wish to return and receive a prepaid shipping label.
Package Your Items
Carefully place the items in their original packaging, ensuring all designer tags are attached and the garment is in its original, unworn condition.
Ship It Back
Attach the provided prepaid label to your parcel and drop it off at any authorized courier location or schedule a free home pickup.
Receive Refund or Exchange
Once our quality control team inspects your return, we will process your refund to the original payment method or ship your new exchange size within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing